Learn more about the services we offer and important legislation affecting landlords

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See our Tenants guide to renting and the steps we take to help you find the right property.

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Tenant Services

Greens Lettings - Letting Agent SE18 | Property Solutions | Home Rental Company | Property Landlords | Rental Management Company | Property Rental Company

Why Rent Through Us?

Greens Lettings offers you a professional and helpful service to help find the right home for you. Please find below some useful information that will guide you through the process of renting with us.


Once settled on a particular property you wish to rent, we will ask you to complete a written application form. The planned commencement date shall also be determined.

Administration/Agency Fees

At the point you submit your application, a fee is payable to cover the administration / referencing cost, including the preparation of the tenancy documentation and cost of credit references. The fee is non-refundable whether you fail or withdraw the application.

Holding Deposit

In order to take the property off the market until the planned tenancy commencement date, a holding deposit is required. The holding fee secures the landlord against all reasonable costs incurred should you withdraw from the agreement or fail to take up the tenancy within the agreed timescales. This is payable at the same time as the agency fee.


As part of the application, we will endeavour (with your permission) to obtain written references to support the information you provide. This will usually mean contacting your employer, a current or previous landlord and someone to give you a character reference. We will also carry out a credit search using an independent referencing company.

Should we decide a guarantor is required before a tenancy can be granted, the same process of referencing will apply to the guarantor.


Some landlords may wish to apply certain restrictions to a tenancy. Please find below some examples of typical restrictions that may be imposed:

  • Smokers

  • Housing Benefit

  • Students

You should be advised of any restrictions before an agreed viewing of a property takes place.

Self Employed Applicants

If you are self-employed, we will require a written reference from your bank and accountant. We will also require accounts, usually dating back 3 years.

Student Applications

If you are a student who cannot prove a consistent and sufficient income, you will need a parent, relative or close friend to guarantee the rent and adherence to any other tenant obligation listed within the agreement.

Tenancy Deposit Scheme

At the start of every tenancy, we collect a deposit normally equal to a minimum of one month’s rent. This is used in the event of any breakage or damage caused to the property.

In accordance with the Housing Act 2004, landlords are no longer permitted to retain a tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a tenant’s deposit. A statutory certificate is then supplied to the tenant advising on which approved scheme protects the deposit. This must be done within 14 days of the tenancy start date. Please speak to one of our representatives for further information.

What Happens if There is a Dispute at the End of the Tenancy?

In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution, they will be bound by its decision with no redress to the courts.

When can I Check in?

As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to agree to a time to move in on the planned commencement date.

We would advise for the start of the tenancy that you arrange for gas, electric, water, telephone and council tax accounts to be transferred into your name. Please speak to one of our representatives who can guide and instruct you in the matter further.

Tenants Insurance

When renting a property, it is very important to make sure you are covered by insurance for any damages that may occur. The landlord's own insurance will not cover the tenant’s belongings. It will also exclude coverage for cases when the tenant accidentally damages the landlord's property. In such event, the cost of repairs will be exacted from the tenant's deposit. Please speak to one our representatives for further details


Rent is paid in advance and by standing order unless otherwise agreed by the landlord / agent.

If you're looking for a letting agent or HMO expert in South East London, don't hesitate to contact us today by clicking here.


© Greens Lettings 2015 | Letting Agent SE18 Property Management | Landlords  | HMO Experts and Specialists

Greens Lettings is a property management company based in Shooters Hill, London. As your HMO expert in SE18, we continue to serve places in South East London such as SE2 (Abbey Wood), SE3 (Blackheath), SE7 (Charlton), SE9 (Eltham), SE10 (Greenwich South St), SE18 (Woolwich), SE23 (Lewisham), SE28 and surrounding areasjust to name a few. We are your local online letting agent specialising in HMO conversions and full management. We offer free consultation and free property valuation. Contact Greens Lettings here.